Privacy Policy

Effective Date: 5 DECEMBER 2024 | Kuala Lumpur, Malaysia

Tanoc Enterprise (Company No. 202403214145 (IP0599732-V))(“Company”) appointed committee (“we,” “our,” or “us”) to oversee the organisation and execution of the Festival values your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA). By using our website or purchasing products or services for Zouk S.E.A (South East Asia)(“Festival”), you agree to the practices described in this policy.

1. Personal Data We Collect

We may collect the following personal data:

• Identity Information: Name, nationality, clothing sizes and identification numbers (e.g., NRIC, passport number, relevant identification documents).
• Contact Information: Email address and phone number.
• Payment Information: Credit/debit card details and billing addresses for pass purchases.
• Event Preferences: Workshop, dance party and other preferences, including attendance history, competitions, bootcamps, etc.
• Technical Data: IP address, browser type, device information, and cookies when you access our website.
• Health or Accessibility Needs: Optional disclosures related to health or accessibility requirements for participation in the event.

2. How We Use Your Personal Data

Your personal data is used for the following purposes:

• Event Management: Processing pass purchases and confirming your participation in the event. Allocating workshops, placements, competitions, clothing sizes based on your preferences.
• Communication: Sending updates about the event, schedule changes, or promotional offers. Responding to inquiries or support requests.
• Marketing: Sending newsletters and information about future events (only if you opt-in).
• Legal and Security Purposes: Complying with applicable laws, including fraud prevention and enforcement of our Terms of Service. Ensuring the security of our systems and services.

3. How We Protect Your Data

We take appropriate measures to safeguard your personal data, including:

• Encryption: Secure Socket Layer (SSL) encryption for data transmissions on our website (HTTPS), do note that no method of transmission over the internet, or electronic storage is entirely secure and reliable, and we cannot guarantee its absolute security.
• Access Control: Limiting access to personal data to authorised employees or contractors only.
• Data Retention: Retaining personal data only as long as necessary to fulfill its purpose or comply with legal requirements.

4. Sharing Your Data

We do not sell, rent, or trade your personal data. However, we may share your data with:

• Appointed Organisers and Service Providers: Third-party organisers or contractors directly involved in managing the festival (e.g., ticketing services, venue operators).
• Payment Gateways: Secure payment processors for processing product or services purchases.
• Legal Authorities: If required to comply with legal obligations or respond to valid legal requests.
• Third-Party Platforms: Social media platforms (e.g., Facebook, Instagram) for marketing purposes, if you have interacted with our content or opted in marketing communications.

5. Your Rights

Under Malaysian law, you have the following rights:

• Access and Correction: You may request access to your personal data or ask us to correct inaccuracies.
• Withdraw Consent: You may withdraw your consent from us to process your data at any time. However, this may affect our ability to provide certain services (e.g., pass purchases).
• Restrict or Object: You may restrict or object to the processing of your data in certain circumstances.
• Lodge Complaints: If you believe we have violated your data privacy rights, you can lodge a complaint with the Personal Data Protection Commissioner (PDP) in Malaysia.

6. Cookies and Tracking Technologies

We use cookies to improve your experience on our website. These may include:

• Essential Cookies: Necessary for website functionality (e.g., pass purchases).
• Analytics Cookies: Used to understand user behavior and improve our services.
• Marketing Cookies: Used to deliver targeted advertisements on third-party platforms.

You may manage or disable cookies through your browser settings. However, this may affect the functionality of certain website features.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., accommodation booking platforms). We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

8. Data Transfers

We do not transfer your data outside of Malaysia unless necessary for event-related services (e.g., international payment processors). When such transfers occur, we ensure compliance with applicable privacy laws.

9. Children’s Privacy

Our services are not to be used by anyone under the age of 13. We do not knowingly or intentionally collect personal information from children. 

10. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Significant changes will be communicated via email or a notice on our website. Your continued use of the Website or participation in the festival after changes are made constitutes acceptance of the updated policy.

11. Contact Us

For questions or concerns about this Privacy Policy or to exercise your data protection rights, contact us:

Email: [email protected]